Abu Dhabi Airport among world's first to be 'Service Quality Assured' certified

Abu Dhabi: Abu Dhabi Airports Company (ADAC) has proven that the old adage "service with a smile" gets its rewards as it was recently presented with the Airports Council International (ACI) "Service Quality Assured" certification.

ACI is an association of world airports whose prime focus is to advance the interests of airports as well as to promote professional excellence across and in airport management and operations.

The ACI Service Quality Assured Certification is based on annual results of overall satisfaction of international passengers. Only airports that have participated in all four quarters of the year and followed the sampling methodology are eligible for an award.

Abu Dhabi International Airport's service quality management system was credited with having met industry best practices and was lauded for its commitment to continual improvement in the area of delivering quality of services to passengers.

The certification process is a natural extension to the quarterly surveys ACI conducts on 500 people at the airport and, having only introduced the process last year, Abu Dhabi International Airport becomes one of the first airports to adopt the latest protocols and becomes one of the first worldwide to be ACI "Service Quality Assured" certified.