No respite
I sincerely request Gulf News to take up my issue with Emirates Islamic Bank (EIB) and to help me clear it.
My credit card’s outstanding balance is Dh5,500.13 and my due date for the next payment is March 9, 2014. They have wrongly mentioned my minimum payable amount as Dh4,218.59. The total minimum amount payable should be only Dh669.61 based on my calculations, but as mentioned, they are asking me to pay much more.
When I inquired with the bank’s customer care representative, he agreed that for unknown reasons, my card was blocked and it was showing the wrong amount. He also registered a complaint to unblock my card and to correct the card statement.
Later, I received an SMS from the bank stating both the issues were resolved. However, when I checked my online statement, nothing was changed and the minimum amount remains the same as mentioned above.
So once again, I checked with the bank’s customer care. The representative was still confused and tried to convince me that the payable amount was valid. When I rejected this offer, he told me to again register a complaint and said some other team member would follow up and try to resolve the issue.
From Mr Mukesh Varadhan
Dubai
The management of Emirates Islamic Bank responds:
Thank you for bringing Mr Varadhan’s concerns to our attention. We would like to inform you that this matter has now been resolved to the mutual satisfaction of both the customer and the bank.
EIB is a customer-centric organisation truly committed to providing our customers with the very best customer service. We regret the inconvenience faced by our valued customer Mr Varadhan and would like to assure him that appropriate measures have been taken to ensure that this will not happen again.
Mr Varadhan responds:
It’s a nice gesture from Gulf News to take care of customers’ issues. EIB accepted their mistake and corrected the error as well apologised for the inconvenience caused to me. I was satisfied with their action and the issue was resolved. I appreciate the efforts of Gulf News in resolving the issue.
(This complaint was sent to Gulf News on March 9. Process completed: March 12.)
Editor’s note: Do you have similar issues that you would like to raise with us? You can write to us at readers@gulfnews.com
