Connection issue
I had applied for a new connection on April 24 at the etisalat Al Twar business centre. At the time of applying, I had given my Emirates ID number and the counter staff verified the same and assured me that fibre optic connection was available in the premises.
On April 27, a technician visited the premises and after inspection, he told me that there is a need for cable work to be done and that this would be completed soon. After that date, I have been following up with their customer service everyday. I have made 10 phone calls and have also escalated the issue to the supervisor. I have a record of all the calls I have made, including the names of the staff members I spoke with.
I have also personally visited the Al Twar business centre and complained to the manager. He promised me that he will send an e-mail to the concerned department and he will call me, but no action has been taken. I am being penalised for the mistake of etisalat. I request Gulf News to get my eLife connection for landline and internet immediately.
From Mr Natarajan Radhakrishnan
Dubai
The management of etisalat responded:
Kindly note that the customer’s issue was resolved.
(Process initiation: July 25. Process completion: July 26.)
Editor’s note: Do you have similar issues that you would like to raise with us? You can write to us at readers@gulfnews.com.
