Short order
I received a sales call from etisalat. The call only related to the merging of my two separate bills (one for internet and landline, and one for e-Life TV) into one and the ongoing offer relating to my subscribed packages for e-Life TV. Nothing else was mentioned or informed.
The subsequent verification call also referred to same offer made by the previous sales agent. As a testimony to what I have stated, etisalat can go through the recorded conversation we had. Based on this, I gave them my consent to proceed.
However, unauthorised changes without my knowledge and prior approval have been made, in respect of:
• My internet and landline connection — A higher value package has been implemented into system. While I asked for the Dh189/month one, they gave me Dh259/month.
• My existing two packages — Zee TV with Pehla Silver and Asian Basic Choice — have two separate connections and two set top boxes. They have been changed into one connection with one set top box having all three programs, and the other connection and set top box for Asian Basic Choice was removed from the system and deactivated. This is not what I wanted.
I visited etisalat’s business centre and sent many e-mails, but the reply is the same — that this issue is being looked into.
I sincerely hope that Gulf News will handle this in all fairness, and I will receive an appropriate response from etisalat.
From Mr Deepak Hingorani
Dubai
The management of etisalat responds:
Kindly note that the customer’s issue with etisalat was resolved and the customer has already been contacted and informed.
(Process initiation: June 20. Response from organisation: July 16. Process completion: July 16.)
No sign of money
I have a major complaint against Air India Express.
I had booked a round-trip online ticket from January 15 to January 21 for five people, using different credit cards. The trip going from Dubai to Pune on the January 15 was cancelled by the airlines and a refund was offered to me. I requested the refund. However, it has been four months and I have neither received my refund nor any encouraging response. The ticket was booked for a total of five people, so it amounts to Dh3,245.
Please help me out with this. I have sent numerous emails on customersupport@airindiaexpress.in, but all I get is an auto-reply every single time.
I also visited the Air India Express office in Sharjah, but they had no solution to my problem. I feel I can’t get any help from Air India Express’ side now. Gulf News is my only hope. Please help me get my refund.
From Ms Manisha Tejwani
Dubai
The management of Air India Express responds:
This is to inform you that Dh1,298 has been refunded to the customer’s credit card on June 22. The amount will reflect to the credit card account within seven to eight working dates.
Ms Tejwani responds:
Thank you so much for helping me get the refund.
(Process initiation: June 20. Response from organisation: June 24. Reader confirmation: July 2.)
Editor’s note: Do you have similar issues that you would like to raise with us? You can write to us at readers@gulfnews.com
