Opinion | Letters
August 5, 2008
Letters To The Editor - August 5, 2008
- Gulf News
- Published: 23:25 August 4, 2008
You get what you give
For all the people who complain about customer service in the UAE, I would like to remind them of one thing. Although it might be true that "the customer is always right", the only way to get respect is to give it first. If one tends to treat staff in a disrespectful manner, they would treat him or her in a similar manner too. Just remember this - the next time you get mistreated in a store; it's probably because of how you or the person before you has behaved.
From Ms Timothy Alexander
Dubai
Extraordinary service
There may be times when it would seem like the service standards in some places are not on par with the rest of the world. However, this is not always the case. When I got my vehicle back from the service centre, the interiors hadn't been properly cleaned and a new scratch adorned one of the door's handles. Not expecting a lot, I mailed a letter to the company's complaint department. Their response was extraordinary. A representative picked up my car, had the handle replaced and returned the vehicle in mint condition. It's the best service I've ever received. My compliments to all.
From Mr Blake Pickering
Dubai
Fix lane jumpers
I agree with Mr Maxwell Felix's letter to Gulf News, wherein he reprimands motorists who jump lanes and have no consideration for other drivers. This is especially true at Al Nahda flyover in Sharjah, where violators queue up in two or three lanes. They then jump the queue, without indicating, to join the designated lane. As suggested by Mr Felix, if these perpetrators could be caught on mobile cameras and their pictures sent to the police, it would help to ease the flow of traffic to a great extent.
From Mr Abdul Wahab Moopan
Dubai
Receiving end
Based on Mr Maxwell Felix's letter, I would like to request the Roads and Transport Authority (RTA) to allow commuters to take photos of traffic violators, especially of those who jump lanes. Most drivers patiently await their turn to move forward in a queue, and it is frustrating to see some drivers who cut in without following the queue. Such motorists tempt and misguide other drivers too to jump lanes. Additionally, the designated lanes move very slowly because of such indisciplined drivers. I can vouch for this, as I am at the receiving end of this nuisance every day, at the exit leading to Emirates road, behind Safeer Mall, in Sharjah.
From Mr Kashyap Sampat
UAE
Not going out
Due to the shortage in the number of female driving instructors, I had to wait for six months for my classes to start ("Learners driven to distraction," Gulf News, August 1). My husband and I had enrolled in a driving institute in December 2007. We have yet to receive a driving licence. This, despite the fact that we have been regular drivers, for more than three years, in our home countries. Being unable to obtain a licence is causing us a lot of frustration. A lack of conveyance forces us to wait for taxis for hours at end - irrespective of bad or good weather. Since we couldn't deal with the tiresome process anymore, we have given up going out on weekends.
From A Reader
UAE
Name withheld by request
New techniques
Why do all airlines demonstrate safety instructions onboard a flight? The airlines could utilise this time to show actual footage or safety videos, as this would be more interesting and self-explanatory.
From Mr Nasser Usmani
Dubai
Due benefits
I would like to share my opinion regarding the plight and salary structure of drivers of old taxis in Abu Dhabi. There is a population of such taxi drivers who have been working for more than 10 years now. With the old taxi system being abolished, there are no benefits or gratuity extended to such servicemen. Hope the authorities could do something about this pitiful situation.
From Mr S. Subramaniam
Abu Dhabi
Very simple
It is a disgrace ("Searing heat beats Dubai Zoo animals into submission," Gulf News, July 31). The animals neither choose to come here, nor do they have any options. It is the zoo that is responsible for ensuring the comfort and welfare of caged animals. Anyone who visits the zoo adds to the suffering of the animals.
From Ms Helena
Dubai
Full name withheld by request
Ask for donations
Animals that have been held in captivity for so long and in such cramped conditions cannot be released into the wild. It is easy to create a good environment for these animals, if one sets out to do so. How long have we been hearing that the zoo will be relocated? We would willingly give a donation to help these animals if the zoo would provide them with a better environment.
From A Reader
UAE
Name withheld by request
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