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British Airways looks to Milan for help with Terminal 5 baggage problem

British Airways cancelled more flights at its new terminal at Heathrow Airport on Wednesday and sought help from Milan, Italy, in returning misplaced luggage to its customers.

  • AP
  • Published: 18:02 April 2, 2008
  • Gulf News

London: British Airways cancelled more flights at its new terminal at Heathrow Airport on Wednesday and sought help from Milan, Italy, in returning misplaced luggage to its customers.

"We want to get bags quicker to customers and if it's quicker to send them to Milan or by Fed Ex we will use it," a British Airways spokeswoman said on condition of anonymity in keeping with company policy.

She said 10 percent of the mountains of misplaced bags destined for European cities was being sent to a processing centre in Milan to be sorted and returned to their owners, while some for domestic destinations were sent to other airports across Britain.

Others were being handled at Heathrow.

The spokeswoman said 50 flights were cancelled on Wednesday and 34 would be on Thursday.

She was unable to say when passengers would be reunited with their luggage, predicting only that it would be "over the next few weeks."

Crowds of angry passengers saw flights canceled or severely delayed, leaving many to camp at the airport overnight. When flights did take off, passengers often were forced to leave their baggage behind because of problems with check-in equipment.

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