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RTA leads Dubai government departments in performance

RTA scored 14 per cent in Improved Performance

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The Roads and Transport Authority is delivering more than 100 electronic services to the public.
Gulf News

Dubai: The Roads and Transport Authority in Dubai (RTA) has ranked first among Dubai Government departments and authorities in the Improved Government Departments Performance category, and also topped Category (A) for Government Departments delivering more than 100 electronic services.

The results are part of the Electronic Services Report of the Dubai Government Departments 2011/2012 released by the Dubai eGovernment. RTA topped among Dubai government departments by achieving a 14 per cent rating in terms of Improved Performance. With a score of 86 per cent, RTA likewise came first among entities delivering more than 100 electronic services.

“These results clearly stamp the improvement in the overall performance of the RTA testified by the remarkable 14 per cent rise when compared to the last assessment carried out in 2008/2009, and also won the distinction in the delivery of electronic services,” Mattar Al Tayer, Chairman of the Board and Executive Director of the RTA, said.

In July, RTA launched its revamped website with a particular focus on enhancing its e-services for its users. RTA services are now classified into four groups depending on the type of user and extent of need for the service.

Group one includes NOC permits, traffic services, traffic safety, roads, traffic signage, right-of-way and public utility services. The second group is designated to transportation services including Nol cards, Dubai Metro, public buses and marine transit modes. Road user services, such as driving licences, vehicular services, Salik, and parking services fall under group three while the fourth group is for business services.

By October, a comprehensive standardised directory of RTA services on the main website will be completed. This will be equipped with a fast search feature for the required service.

Moreover, a project that aims to enable clients to use a single password for all e-services in all RTA portals is already under way, according to Al Tayer.