Abu Dhabi: People seeking medical intervention for their health issues in the capital will now have the chance to voice their complaints and share their feedback directly with health officials.
The Abu Dhabi Health Services Company (Seha) is launching the Mas’aool programme, an initiative intended to give patients and their families a chance to interact directly with Seha to share their views on the health care they have received.
“The Mas’aool initiative is designed to reach out to the community, and listen to what our clients, patients and members of the community have to say,” said Khalifa Al Ketbi, Seha’s deputy chief of operations.
“Patients can directly meet tomorrow [September 10] with around three officials from Seha along with management representatives of various hospitals,” Al Ketbi told Gulf News.
Seha teams will also visit people at their residences to ensure that everyone can express their views, complaints and recommendations.
“We are keen that this initiative reaches out to the largest community possible so we are extending our initiative to home-care patients associated with SKMC, Tawam and Al Gharbia Hospitals. On September 17, a team will visit the elderly and those whose health condition confines them to their residences to hear them out. Similarly, on September 24, the team will visit patients with special needs,” Al Ketbi said.
The Mas’aool meetings are being conducted by the Seha along with Shaikh Khalifa Medical City (SKMC), Al Mafraq and Al Rahba Hospitals in Abu Dhabi and the Tawam and Al Ain Hospitals in Al Ain, Al Gharbia Hospitals in the Western Region besides the Ambulatory Health Services Centres.
Each hospital has a list of its home-care and special needs patients that they will visit along with Seha.
“This is a great initiative, provided that the complaints will really be dealt with. For instance we, as patients, have complained for years about the long hours of waiting at some hospitals like the Corniche Hospital, but no one ever did anything about it,” said Omnia Ebrahim, who works in the education sector.