Dubai: Commuters can now get back their Nol funds deducted accidentally on Dubai Metro and bus trips through a simple tap on parking machines.
The Roads and Transport Authority (RTA) has come up with a novel and convenient method to pay back commuters what is rightfully theirs.
“We receive a few complaints from commuters that the machines on buses sometimes charge them extra due to technical errors, so we have devised this simple process to give them their money back,” said Adel Shakeri, Director of Transportation Systems at the RTA’s Public Transport Agency.
The system will save people the hassle of going all the way to customer service centres to get their balance back.
“Whenever a commuter realises that he has been charged more than the usual fare for the trip, he can call the RTA on 800 9090 and register his complaint. The RTA will investigate and if the complaint is valid than the system will be updated enabling the commuter to get his balance back,” said Shakeri.
Detailing the process further he said: “A short trip [3km] on the bus or Metro costs Dh1.80 and if the commuter realises that the trip has cost him more than that then he should immediately call the RTA.”
Once the RTA verifies the information and the system is updated customers will be informed through SMS or a phone call and refunds can be given through any of the 3,400 parking machines in Dubai.
“The process is simple, once a person receives information from the RTA he can go to the nearest parking machine and tap the Nol card in the card slot and the system will recognise the card automatically, adding the amount required to be refunded immediately,” said Shakeri.
The service is applicable for silver, gold and personalised blue Nol cards. The service is not applicable for monthly passes and special cards for senior citizens, students and people with special needs as they are purchased for a fixed amount.
There are four types of Nol cards, silver gold, blue and red, and fares vary depending on which card a person carries and the number of zones a person travels.
For silver and personalised blue cards fares range from Dh1.80 for a short trip (less than 3km) to Dh5.80 (for an all zone trip), with a maximum daily cap of Dh14. When using the Nol Red Ticket and gold card, the prices are slightly higher.
How it works
* Register a complaint with the RTA through the toll-free number 8009090
* Wait for verification and an update from the RTA through an SMS or a call
* Visit the nearest parking machine and just tap in the Nol card
* The machine will recognise the card and refund the claimed amount automatically