Dubai: The Dubai Courts Department [DCD] will reduce the number of daily visitors wanting to register labour cases by 80 per cent through ‘Taaheed’ [outsourcing] offices that have started the process of case registration.
The DCD has started outsourcing all remote registration of labour cases (district court and plenary court) to the authorised service provider Taaheed through its ‘Al Salfa’ service, according to DCD’s Director-General Taresh Eid Al Mansouri.
Al Salfa is a programme that provides online case registration without any need to be physically present in the courts.
Awarding the rights to file labour cases through Al Salfa, according to Al Mansouri, is an important step towards improving the quality, efficiency and reliability of the legal and judicial services.
“This also falls in line with the objectives of Dubai Plan 2021 to build a proactive, innovative and pioneering government able to meet the needs of the future. The initiative allows the completion of legal and judicial transactions quickly, easily, efficiently and reliably, in order to enhance the happiness of customers and employees alike — reaching 90 per cent,” he said.
According to official statistics, 2,512 labour cases were registered during the first three months of 2017 using Al Salfa service across all Taaheed offices.
The achievement represents a strong boost to the DCD’s continuing efforts to implement the directives of the country’s wise leadership to reduce the number of daily visitors by 80 per cent before 2018.
“We are confident that this move will support the ongoing success of Al Salfa that has already resulted in raising work efficiency, improving speed in the facilitation of litigation, settlements, adjudication and enforcement of court decisions. The service also provides effective communication channels with the clients on a 24/7 basis,” said DCD’s director-general.
All new cases, including the labour cases (district court and plenary court), will be registered at the Taaheed offices in the Business Village branch, the Tas-heel branch in Oud Metha and Al Manarah branch as well as the ‘On Time for Government Services,’ ‘Takhlees,’ ‘First Business Centre’ and ‘Fixed Express for Business Services’.
Taaheed allows completion of all procedures related to labour cases online using the Al Salfa service like printing the statement of claim, entering data, attaching required documents and e-payment, as well as issuing a case registration number and transferring the file to a judicial circuit and setting a hearing date.