UAE | Traffic and Transport

Transport authority upgrades services to speed up transactions

Half-a-million applications processed in the first half of this year due to reduced waiting time

  • Staff Report
  • Published: 23:37 July 24, 2008
  • Gulf News

  • Image Credit: Gulf News Archive
  • The Roads and Transport Authority (RTA) says they have reduced the waiting time for transactions to 15 minutes from about an hour.

Dubai: The four licensing centres of the Road and Transport Authority (RTA) have processed half a million transactions in the first half of this year, with a considerable reduction in the waiting time, RTA states.

Mattar Al Tayer, Chairman of the Board and Executive Director of the RTA said due to the efforts in upgrading the services offered by the RTA, the waiting time for submitting transactions was cut from about one hour to 15 minutes, and the processing time of a transaction was cut to five minutes.

Al Tayer also expressed his pleasure at the processing of half a million transactions in the first half of this year in four licensing centres; namely Deira, Bur Dubai, Al Aweer [vehicle showrooms] and Al Barsha [EPPCO]. The total number of transactions processed hit 78,000 transactions per month.

Al Tayer made these remarks during an inspection tour to licensing centres to review achievements and changes made by the team of the RTA Licensing Agency.

Environment

Al Tayer first visited the Deira Licensing Centre, which managed to process 136,783 transactions in the first half of this year. He was briefed on the changes made in the building and the expansion of service counters to provide a comfortable waiting environment for customers.

During the tour, Al Tayer met several customers and attended to their views and comments on the services rendered by the agency to probe the extent of their satisfaction with the time taken in processing their transactions.

Afterwards, Al Tayer inspected the Al Aweer Licensing Centre [vehicle showrooms] where he was briefed that customer waiting time ranges from 15 to 20 minutes and the time taken to process any transaction is 5 minutes.

The centre has so far processed 43,215 transactions in the first half of this year, at a rate of 377 transactions per day.

In the third leg of his tour, Al Tayer inspected Bur Dubai Licensing Centre; which managed to process 26,522 transactions in the first half of this year.

He concluded his tour by visiting Al Barsha Licensing Centre [EPPCO]; which made a substantial shift in cutting short customer waiting time from 1 hour and 15 minutes to 16 minutes, cutting the average time needed for processing a transaction to 5 minutes.

The centre was able to process 233,439 transactions in the first half of this year at a rate of 983 transactions per day.

APPLICATIONS

PROCESSing time

Total number of applications processed during the first half of the year:

Deira Licensing Centre 136,783

Al Aweer Centre 43,215

Bur Dubai Centre 26,522

Al Barsha Centre 233,439

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