UAE | Traffic and Transport
Sharjah Transport passenger complaints drop
Most commuters worried about drivers' skills
- Staff Report
- Published: 00:00 July 15, 2010
Sharjah: The first quarterly report of Sharjah Transport indicated a 16 per cent drop in customer complaints, it was announced Wednesday.
Rahma Al Shamsi, Assistant General Manager of Sharjah Transport, said the company's call centre received 1416 calls in the first quarter of this year with 1109 complaints, compared to 1332 in the same period last year.
The improved customer service was the result of intensive training courses for drivers and updating their guidelines to improve services, Al Shamsi said, adding that all reports are addressed within a maximum period of 48 hours, and callers are informed about the action taken.
Suggestions
Abdullah Ebrahim Zamzam, First Customer Relations Officers at the company said the calls included 27 suggestions, such as adding new bus routes or stops, or increasing trips.
The management had looked into these suggestions and responded to some of them, the last of which was operating new bus routes from Sharjah to Hamriya and Ajman, and from Sharjah Airport to Dubai.
The second type of calls was from passengers reporting lost personal possessions which amounted to 280 calls, out of which 189 were anonymous.
Zamzam urged commuters to keep the trip receipt which allows the company to identify the vehicle used by the passenger when needed.
The 1109 complaints made included some about the drivers' driving skills and loading and off-loading system, which witnesses a drop by 45 per cent from the same period last year, thanks to the management policy of encouraging distinguished and honest drivers, as well as improving transportation in quality and quantity.
Zamzam assured the public that Sharjah Transport is very keen to offer its services in the best possible way.
Hotline
Abdullah Ebrahim Zamzam, First Customer Relations Officers at Sharjah Transport urged the public to submit their suggestions and remarks by calling 700067000.
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