UAE | Traffic and Transport

Commuters in Dubai furious as RTA cancels certain bus routes

The RTA's policy to force people to use the Metro by cancelling some popular bus routes is not in line with its plans to attract more people to use public transport as it is causing a lot of problems for passengers like me and is not viable for us at all," said Jamshaid Ahmad, who works in Jebel Ali.

  • By Ashfaq Ahmed, Chief Reporter
  • Published: 00:00 May 24, 2010
  • Gulf News

  • Image Credit: Gulf News archive
  • Passengers scramble to board a bus at Al Ghubaiba Bus Station.

Dubai: Public transport commuters are furious at the Dubai Roads and Transport's decision to cancel routes in the city.

Gulf News has learnt that the routes have been cancelled to make commuters use the Dubai Metro.

"The RTA's policy to force people to use the Metro by cancelling some popular bus routes is not in line with its plans to attract more people to use public transport as it is causing a lot of problems for passengers like me and is not viable for us at all," said Jamshaid Ahmad, who works in Jebel Ali.

He said employees who were using the public buses now reach their offices late as it takes almost double the time to cover the same distance.

The RTA's Public Transport Agency which runs public buses, cancelled a number of bus routes in recent months, especially on routes which run parallel to the Metro line.

However, the cancellation of some very popular bus services such as route numbers 91, 91A and X92 has infuriated hundreds of passengers who were regular commuters. These routes were cancelled with effect from May 1.

"I used to take bus 90 from Al Ghubaiba Bus Station in Bur Dubai to Jebel Ali at 5.45am and it was a very convenient and popular service as a lot of people used it to reach their offices in Jebel Ali," said Ashley, a Filipina secretary.

Since the route's cancellation, Ashley must make three changes before reaching her work place.

"First, I take the bus to Khalid Bin Waleed Metro Station to take the train to Ibn Battuta Mall and then again have to wait for bus F50 which links the station with Jebel Ali. "The whole journey takes more than one and a half hours whereas earlier it took only 40 minutes," she said.

Sunil Jacob, who travels from Deira to his office in Jebel Ali, said he was disappointed by the sudden cancellation of 91A from Deira Gold Souq Bus Station to Jebel Ali Bus Station. "

"It was very convenient for a lot of passengers. Now, I am using a car pool service which is quite expensive for me," he added.

The cancellation of routes has also negatively impacted the business of shopkeepers and restaurants close to the Bur Dubai and Deira bus stations.

"Our sales have fallen by 40 per cent since the route X92 from Al Ghubaiba Bus Station to Dubai Investment Park was cancelled early this month," said G. R. Sankaramanim, a shopkeeper near Al Ghubaiba Bus Station.

He said hundreds of people, especially those in the lower income group, used to come from the DIP and Jebel Ali areas to shop and eat. "We are losing a lot of business," he added.

Avoiding parallel service

A senior official at the RTA's Public Transport Agency said that some routes which ran parallel to the Metro line have been cancelled to avoid two parallel public transport services. However, he said the RTA would look into the complaints of passengers and would re-open certain routes if there is high demand.

Gulf News found out that routes 91, 91A and X92 were operating away from the Metro stations in Bur Dubai and Deira and its cancellation has created problems for hundreds of commuters.

"It will be fine if these routes are cancelled only after the launching of the Green Line of the Metro because it runs through the Central Business Districts of Bur Dubai and Deira," said Sankaramani.

Did you take this route to work? How do you travel now that the route has been disconnected? Do you know of other such routes?

Comments (61)

  1. Added 17:57 May 24, 2010

    it was harsh decission to change the buses,we really struggle to reach DIP from Burdubai,earlier I used to reach in 1 1/2 Hr now it takes exactly 2hrs....so its not improvement..but i dont deny metro is bad it is really good mode of transport but it will be complete if we can reach our destination with 1 mode of transport...please do the needfull.

    Deepak, Dubai, United Arab Emirates

  2. Added 17:47 May 24, 2010

    I'm working in Jebel Ali and I always take bus 90 before if I leave my home at 7am I'll be in Jebel Ali around 8am or 8:15am but when they cancelled the bus 90 route I still leave my house at 7am but I arrived 8:45 or 9am...this cause too much trouble for me I need to take 2 buses before I can take the metro..I hope before they cancelled those buses should survey..it will be advisable if your house is near metro but for those who are not it will take more time and stress...

    Anonymous, Dubai, United Arab Emirates

  3. Added 17:28 May 24, 2010

    I had been using the x28 bus from the last two years from Qusais to DEWA main office becuase of very convenient & less time to reach the office on this route but unfortunately the RTA decided stop with an immediate effect . now i am reaching the office by using two Buses daily and it takes more than one hour always late to the ...... i woul appreciate the services of RTA if it reopens the x28 on the same route as it was before.........thank you !

    Afzal Pasha , Dubai, United Arab Emirates

  4. Added 17:24 May 24, 2010

    Metro doesnt suffice all the benefits to the passengers. I work in DIC campus, Metro drops me 4kms away from my office, to reach office i need to hire a cab.

    Anonymous, Dubai, United Arab Emirates

  5. Added 17:17 May 24, 2010

    Please re-start 91A,90,X92 and X28.Anyway it will go to RTA account.Otherwise there is a chance people shift their travelling to private vehicle.

    sajveer, Dubai, United Arab Emirates

  6. Added 17:05 May 24, 2010

    I have been using Bus No. 91 from Karama to Jebel Ali Free Zone and i reaches in office with in 40 minutes. Now after starting Metro it is more time consumed. I would suggest RTA to continue the bus services to Jebel Ali free zone from Bur Dubai and Deira as usual with a limited service Hours. I mean the buses can operate from 6 AM to 8.30 AM in the Morning and 5.PM to 7 PM in the evening. Once the Metro service will be able to extend till Jebel Ali free zone, they can conisder to cancel the bus service as decided.

    Anonymous, Dubai, United Arab Emirates

  7. Added 16:52 May 24, 2010

    It's really inconvenience us to take the Metro, as we have to change 3 transportation. Those who are working in JAFZA, every difficult to reach the office on time. I hope RTA understand the public circumstance and re-route all the buses which was cancelled.

    Faris, Dubai, United Arab Emirates

  8. Added 16:48 May 24, 2010

    This is a wrong move by RTA to Cancel bus routes. Commuter should have a choice to use the metro or bus. I think RTA should reconsider that not all major streets are covered by metro route.

    Anonymous, Dubai, United Arab Emirates

  9. Added 16:07 May 24, 2010

    jeble ali industrial people are facing lot of problem due to the stoppage of the bus X92. the people use to pay 4 AED are now paying 10 AED for taxi and metro service is only avalibe at Ibn Battuta mall its takes lot of time to reach bur dubai. previously it took only 40 min. now it takes 1 1/2 hour to reach bur dubai. creating lot of inconvenience to passenger. i request RTA instead of stoppage of X92 bus suddenly they would have reduced the frequency of service. pls look this matter urgently.

    Anonymous, dubai, India

  10. Added 15:51 May 24, 2010

    I was travelling from Qusais to Jebel Ali everyday except Friday. I canceled private transport and totally depend on X28 RTA Bus. It took 1.30 hours from Muhaisna to Jebel Ali. Now it is very difficult to reach Jebel Ali with Metro. X28 was very convinient. Metro all the journery takes 3 hours one side. RTA can help us by re-starting X28, atleast once in an hour or 2 or 3 trips in the morning and evening time. Else again we have to depend Private transport.

    Anonymous, Dubai, United Arab Emirates

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