UAE | Tourism
Emirates to offload passengers who are late
Emirates will close the boarding gates 15 minutes before the planes take off to ensure that its flights leave Dubai International Airport on schedule, the airline said in statement.
- Gulf News Report
- Published: 23:00 June 15, 2008
Dubai: Emirates will close the boarding gates 15 minutes before the planes take off to ensure that its flights leave Dubai International Airport on schedule, the airline said in statement.
“From June 22, the airline's customers will no longer be inconvenienced by delays and possible missed connections as late-comers to the boarding gate will be left behind,'' the statement said.
Passengers who do not show up at the boarding gates after having checked in will not be allowed on board and their luggages will be offloaded.
They will be booked on the next available flight, an Emirates spokesperson told Gulf News yesterday. “Emirates may or may not charge the passenger for this, depending on the availability of seats.''
No flight delays
Mohammad H Mattar, Emirates' Senior Vice-President Airport Services (Dubai), said: “The new policy will allow aircraft to take off as scheduled as it takes about 15 minutes to locate and off-load the baggage of missing or late customers.''
Some passengers spend extra time at the duty-free shops and airline staff must locate them to put them on the flights, causing delays.
Emirates passengers are requested to check in two hours before departure and to arrive at the boarding gate 35 minutes before their flight.
Transit passengers on flights arriving in Dubai late will be escorted by airport staff through formalities to ensure they make their onward connections.
At the airport, passengers will be reminded about the 15-minute gate closure when they check in.
Reminders have also been placed on e-tickets, tent cards in lounges, restaurants and smoking areas, as well as on information screens throughout the airport.
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