UAE | Government
Al Ain Municipality launches e-services
The Al Ain Municipality on Wednesday launched electronic-services system, where a range of facilities and services would be offered online. The move aims to make services easy and convenient to residents, where they can access facilities from the comfort of their homes or offices.
- By Aftab kazmi Bureau Chief
- Published: 22:55 February 11, 2009
Al Ain: The Al Ain Municipality on Wednesday launched electronic-services system, where a range of facilities and services would be offered online. The move aims to make services easy and convenient to residents, where they can access facilities from the comfort of their homes or offices.
The e-service unveiled by Awad Bin Hasoom Al Darmaki, General Manager of Al Ain Municipality, is part of the efforts to modernise the city's civic administration with the use of latest technology, said an official of the municipality.
"The municipality has initially offered 25 services through web-based portal, and planning to put a total of some 75 more services online at a later stage," said Khalid Ahmad Al Mansouri, Head of the E-services Department at Al Ain Municipality. He said his department will actively evaluate the feedback from the customers who use the new services.
The portal can be accessed by logging on to www.am.abudhabi.ae/eservices. Al Mansouri said the service is an initiative that allows people to make requests online for the various services offered by the municipality. Upon receiving a request, the municipality will send a reply, email, phone, or SMS to the customer with a reference number of the request.
For tracking the request, he said, a customer is needed to use the reference number.
He said the customers can also use a toll free number [800-555] for same purpose 24 hours a day and seven days of the week.
Al Ain Municipality e-services portal is www.am.abudhabi.ae/eservices.
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