UAE | General
Residents sweat as Abu Dhabi apartments hit by repair delays
Residents complain about lifts failing and ACs out of order in a building in the Abu Dhabi area
- By Samihah Zaman, Staff Reporter
- Published: 00:00 July 12, 2010
- Image Credit: Virendra Saklani/Gulf News
- Residents of a building in Abu Dhabi have been inconvenienced by an elevator that needs fixing and corridors that are not well-lit. Picture for illustrative purpose only.
Abu Dhabi: Tenants in a building in the capital are forced to climb three flights of stairs in the summer heat and live in sweltering apartments because of lack of maintenance.
One tenant who wished to remain anonymous reported that the elevator in the building, located in the Musaffah area, had been out of service for almost a month and air-conditioners in many of the apartments had not been repaired.
He added that some of the corridors in the building were also not lit.
Contract
"We have lodged our complaints with the Abu Dhabi Commercial Property [ADCP] customer service, and we are either told to lodge our complaints again with the watchman or we are repeatedly told that the matter will be taken care of," the tenant said.
He added that when tenants call the lift maintenance company, they are told that the company's contract with ADCP has not been renewed and they therefore cannot attend to the tenants' complaints.
Despite promises by the contractor in charge of air-conditioner maintenance, the units have not been repaired either, the reader reported.
"When we don't pay the rent, ADCP requires us to pay up within a week. When ADCP itself does not attend to our complaints within a stipulated time, can we claim compensation for lack of service?" the tenant asked. When Gulf News called the ADCP customer service, a representative confirmed that the complaints about the building had been lodged by the watchman on June 15.
"We will immediately follow up on these complaints," he said.
Maintenance
When asked why the matter had been delayed for so long by the lift maintenance company, the representative said this was probably because the contractor had a lot of other buildings to take care of.
However, when Gulf News followed up with a call to the contractor in charge of lift maintenance, the contractor denied any further responsibility for the building.
Further calls to ADCP were met with assurance that the coordinator of the building at ADCP had been notified and he was looking into all the complaints urgently, but the representative refused to mention when the tenants' problems would finally be resolved.
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