UAE | General

Courier companies overwhelmed by volume of ID cards

Emirates Identity Authority head responds to complaints about non-delivery of ID cards

  • By Samihah Zaman, Staff Reporter
  • Published: 00:00 April 17, 2011
  • Gulf News

Dr Ali Al Khoury
  • Image Credit: Ahmed Kutty/Gulf News
  • Dr Ali Al Khoury

Abu Dhabi: The Emirates Identity Authority (Eida) pays more than Dh20 per card to two courier services (Empost and Aramex International) for delivering a National ID card to the applicants who pay just Dh10 for the same, the authority revealed in a statement on Saturday.

The statement came in response to recent complaints by residents that despite paying a courier service fee when applying for the card, some of them have been forced to collect their cards from post offices.

In focus: All you need to know about the ID card

As Gulf News reported on Thursday, Eida pays Dh10 per card as a charge for filling in the registration form (the same amount paid by the applicant) to Emirates Post so it did not save the money by distributing the cards through post offices.

The lack of courier service companies which can deliver huge volumes of ID cards in the country had forced Eida to distribute the cards through post offices, the authority said.

Batch by batch

The cards are equally distributed among the three companies engaged by the authority — Empost, Aramex International and Emirates Post, Dr Ali Al Khoury, director general of Eida, told Gulf News.

Empost and Aramex are the courier service companies whereas Emirates Post is the organisation providing postal services in the UAE.

Each company is given 100,000 cards each at a time and the next batch of cards are issued only after the companies complete the delivery of at least 80 per cent of the cards [already given to them], Al Khoury said.

With the number of people applying for ID cards increasing every month, the authority also said it has initiated a smart project working to expedite the issuance of the cards. The process would be further eased in the next few weeks, the statement said.

Gulf News earlier reported that residents have been complaining about the delay in delivery of their ID cards. Explaining the delay, the Eida said it was currently issuing 12,000 cards per day.

Other delays in delivery have occurred because of the limited delivery capacity of the three companies, as well as because of wrong telephone numbers, addresses and other personal information submitted by applicants.

With additional inputs by Binsal Abdul Kader, Staff Reporter

Comments (13)

  1. Added 20:05 April 17, 2011

    it is not correct explanation, because before the same charge courrier company are submitted the id card to pardicular person .then why not possible now?

    sathik, ajamn, India

  2. Added 18:47 April 17, 2011

    i applied for id renewal on 20th feb'11, till now no news. just think in india , 2nd largest population country, citizens reced their id in 3 weeks for free of cost..!!!

    shafeeq, dubai, United Arab Emirates

  3. Added 18:04 April 17, 2011

    I got my daughter ID card last week after nearly 6 months of pathetic waiting. The funny thing is receiving this sms telling me to claim the ID at Baniyas Post Office while infact I am living in Abu Dhabi island and why do I need to go someplace for this? I demand the courier people should return the service fee I paid in the fist place.

    Nidala, abu dhabi, Philippines

  4. Added 16:01 April 17, 2011

    I submitted my application last 16 January 2011. I received sms in mid of February 2011 saying your card has been printed. All my colleagues who went with me on that day, they already received their ID's, but for me, i did not receive my card until date. I made a complaint many times with Emirates ID, but no success. Now, they provided me a reference number to coordinate with Emirates Post, but it seems they are joking because the reference number provided is not existing...

    Cher , Dubai, United Arab Emirates

  5. Added 15:24 April 17, 2011

    I received an SMS (two times) from the empost to collect my ID card from dubai office in Karama post ffice. i called the empost that i already paid the ammout for the card delivery then why i am receiving sms to collect the card. they replied, ask from the EIDA not from empost. i tried to call EIDA but i fail to approach. now today morning i sent my man with my detail and collected my card from impost. i just want to ask a question that if these curriers companies cant fulfill their job then why EIDA giving this resposibilty. they are just earing the money but not delivering the card to the person.

    Fazal, Dubai, United Arab Emirates

  6. Added 14:20 April 17, 2011

    THEIR SYSTEM IS VERY SLOW. I WENT ON 31/01/2011 FOR RENEWAL OF MY ID CARD AND UNTIL NOW I HAVE NOT RECEIVED THE ID CARD. WHEN I CALLED THE EIDA AND COMPALINED THEY SAID IT IS UNDER PROCESS AND SAME MESSAGE THEY ARE TOLD ME FOR 6 WEEKS AND NOW 2 WEEKS BEFORE WHEN I CALLED AND ASK FOR THE STATUS AND THEY SAID YOUR CARD IS SEND TO THE EMIRATES POST AND YOU HAVE TO WAIT FOR THE SMS ANDSTILL I HAVE NOT RECEIVED SMS. I DONT WANT COURIER MONEY, I WANT THE CARD IF THEY DIRECTLY AT ANY OF THEIR CENTRE I CAN GO AND COLLECT THE CARD.

    TAUQHEER AHMED, SHARJAH, India

  7. Added 13:16 April 17, 2011

    why are the cards not printed when the application is being made? I have been waiting 6 weeks for a renewal, which is rediculous.

    brian, dubai, United Arab Emirates

  8. Added 13:08 April 17, 2011

    I applied for my wife's and daughter's cards on the same day. But, now I am asked to collect my wife's card from one post office and my daughter's card from another post office. When I went to collect my daughter's card the woman told me to bring my chil's passport copy. I had my child's original passport with me. But she was not ready to hear what I say and was furious to answer my questions. The SMS which I received does not say I should bring passport copies. If they cannot deliver it to our home or office, why did they charge Dh10/- at the first instance. Didn't they know the courier charges were more than 10, when they collected it? It is a total mess!!!

    UNNIKRISHNAN K, DUBAI, United Arab Emirates

  9. Added 11:49 April 17, 2011

    My family applied for the EID January. The procedures were completed and we got a message from the empost asking us to collect the documents at the CPO in Karama. This is totally unfair, since the EIDA is claiming that this ID card is very important and if this falls into the wrong hands it could be used for identity theft. The amount of confusion at the post office was unbelievable. A large crowd of people were pushing and pulling each other to get into the front. Though the officials at the post office were trying their best, there was absolutely no guarantee that the ID card would not be given to the wrong person. There were not enough checks on who is getting whose card!

    Dr. Baby John.M.S., Dubai, United Arab Emirates

  10. Added 10:48 April 17, 2011

    I recently renewed my EID and was forced to collect it from sharha Al wahda post office. The officers sitting there were very rude in their language and the attitude was not right. So what is the benefit of EID anyway? Recently I renewed my car registration and I was not asked or mentioned to show my EID.

    Khuzema, Sharhah, United Arab Emirates

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