UAE | General
Cargo crisis: 85 days and still counting
Customer is miffed as her personal stuff remained undelivered more than 85 days
- By Jay B. Hilotin, Chief Reporter
- Published: 00:00 July 29, 2010
DUBAI: A cargo company customer is miffed as her personal stuff meant for a fiesta in her hometown remained undelivered more than 85 days after it was picked up in Dubai.
Irene Manlapaz, a Dubai Media City staff, said freight forwarder Dagupan Cargo collected her package on May 2 and promised to deliver it within 45 days (around June 17) to her house in Apalit town, Pampanga, Philippines.
Numerous phone calls and e-mails to the company yielded nothing, she said.
On leave
On June 24, the forwarder promised Manlapaz, who by then was in the Philippines on leave, that the cargo would be delivered on June 30. Manlapaz postponed her flight back to Dubai by two days to July 2 in order to receive the shipment.
Still, there was no delivery.
"I wonder where it is right now," said Manlapaz, who flew back to Dubai. "When I called again to check on the cargo's status, they said they will make sure that the cargo will be delivered on July 11."
But when she called the company on July 11, they told her to wait another week. On July 18, a Dubai agent of Dagupan told her the cargo was with Manila Customs. "When I followed up the same issue with the agent [in Manila], they said they were waiting for their (Dagupan Cargo) advice to have the package released as there was an issue over an unpaid balance."
Company response
Ed Aningbatan, owner of Dagupan Cargo, said two of their container vans (No 299 and 230) were delayed "due to circumstances beyond our control. The ship carrying our two containers left Dubai a week late because the shipping company waited for more cargo to be loaded to avert losses," said Aningbatan. He said customs had released the cargo on July 26 and deliveries were to start from July 27, adding that Manlapaz's box would be delivered "before the end of this week".
Latest news
- Sharjah boy tops Indian board's class 12 exams
- Dubai number plates auction raises Dh27m
- Youngsters dance and raise cash for charity
- Dubai departments upgrade services
- Get yourself a free test for diabetes
- Ensuring a safety net for intellectual property
- Reader's issue addressed
- 5,552 illegals held in Dubai this year
- Man cleared because he took drugs in France
- Man charged with trafficking women
- Auditors to probe Mizin graft case
- Breaking down cultural barriers with photographs
- Abu Dhabi Crown Prince visits Islamic centre
- Transfusion centre launches new toll free number
- Smart e-Gate system launched
Community Reports
-
Mirror, mirror show me the way
Driver on Salam Street had so many boxes and fruits piled into car, he would not be able to view rear or right side mirrors
-
Parents should be more vigilant
Reader's picture highlights risk of negligence by caretakers
-
Warming up to ‘Mobilise the Earth' theme
Dubai school dedicates a whole week to celebrating Earth Day with can-collection drives, sapling plantation and painting competition among others
-
Drivers using mobiles put others' lives at risk
Speeding is dangerous for the driver and other motorists
