UAE | General
Cargo crisis: 85 days and still counting
Customer is miffed as her personal stuff remained undelivered more than 85 days
- By Jay B. Hilotin, Chief Reporter
- Published: 00:00 July 29, 2010
DUBAI: A cargo company customer is miffed as her personal stuff meant for a fiesta in her hometown remained undelivered more than 85 days after it was picked up in Dubai.
Irene Manlapaz, a Dubai Media City staff, said freight forwarder Dagupan Cargo collected her package on May 2 and promised to deliver it within 45 days (around June 17) to her house in Apalit town, Pampanga, Philippines.
Numerous phone calls and e-mails to the company yielded nothing, she said.
On leave
On June 24, the forwarder promised Manlapaz, who by then was in the Philippines on leave, that the cargo would be delivered on June 30. Manlapaz postponed her flight back to Dubai by two days to July 2 in order to receive the shipment.
Still, there was no delivery.
"I wonder where it is right now," said Manlapaz, who flew back to Dubai. "When I called again to check on the cargo's status, they said they will make sure that the cargo will be delivered on July 11."
But when she called the company on July 11, they told her to wait another week. On July 18, a Dubai agent of Dagupan told her the cargo was with Manila Customs. "When I followed up the same issue with the agent [in Manila], they said they were waiting for their (Dagupan Cargo) advice to have the package released as there was an issue over an unpaid balance."
Company response
Ed Aningbatan, owner of Dagupan Cargo, said two of their container vans (No 299 and 230) were delayed "due to circumstances beyond our control. The ship carrying our two containers left Dubai a week late because the shipping company waited for more cargo to be loaded to avert losses," said Aningbatan. He said customs had released the cargo on July 26 and deliveries were to start from July 27, adding that Manlapaz's box would be delivered "before the end of this week".
Latest news
- Exposed electric wires pose danger
- Dubai to have a new zoo soon
- World's best fight for Strongest Man title
- Winds hamper bid to retrieve sunken tanker
- Sharjah Police add innovative bike to unit
- Dubai hospitals move to reduce paper use
- UAE bans export of groundwater
- Safety drive after porter dies
- Mohammad offers his condolences to Al Shaikh
- Rulers and Crown Princes attend wedding ceremony
- Man 'mentally ill when he stabbed girlfriend'
- Restaurateur ignored calls to wind up business
- Suicide-bid mother to give police statement
- Maids face charges over illicit affairs
- Police warn against reckless use of stun guns
Community Reports
-
Exposed electric wires pose danger
Unwary children vulnerable to electrocution hazard
-
Keep recycling bins open
People should be allowed to do their part as the world moves towards a greener future
-
Bridges needed
Al Ittihad Road has no pedestrian facilities as one nears Sharjah
-
Street lights needed
Authorities urged to act with haste before a major accident occurs in Al Nahda, Dubai
