UAE | General

40,000 people a day register for ID cards at typing centres

Firms say they do not have the resources to handle the rush

  • By Binsal Abdul Kader and Rayeesa Absal, Staff Reporters
  • Published: 00:00 December 22, 2010
  • Gulf News

Speedy applications
  • Image Credit: Gulf News archives
  • Residents wait for their ID cards at Adnec centre of Emirates Identity Authority in Abu Dhabi. A faster system is being tested.

Abu Dhabi/Dubai: Certified typing centres across the country processed 40,000 ID card pre-registration applications per day during the past one week, a top official told Gulf News.

The Emirates Identity Authority (Eida) had transferred the pre registration process including filling out the application forms, scanning the identification documents and payment of fees to the typing centre three months ago as part of new strategy to ease the registration process.

An applicant heads to Eida registration centre only after completing the pre registration process at the typing centres.

"Emirates Identity Authority registration centres across the country recorded 11,000 registrations daily during the past one week," said Dr. Ali Al Khoury, Director General of Eida.

Thousands of applicants thronged the 700 typing centers across the country since Eida announced that a federal law stipulating December 31 as the deadline for expatriates to register for ID cards, as Gulf News reported on December 14.

Al Khoury said the Eida centres used to register on an average 8,000 applicants since the implementation of the new strategy which eased the process around three months ago.

On busy days it had crossed 9,000 mark but 11,000 is a record, he said.

Meanwhile, typing centres in all the emirates said that they were falling short of infrastructure and resources to handle the unprecedented rush.

"We are not accepting anymore applications because we simply would not be able to complete the backlog of applications we have before December 31," an employee at a typing centre in Dubai said, requesting anonymity.

"Customers are not happy when we are turning them away but we don’t want to be held responsible if they end up getting fines," he added.

The owner of another typing centre said that they are putting in extra hours and working on weekends as well.

Residents who spoke to Gulf News complained about the long number of hours they had to spend in queue before finally being able to reach the counters.

Each application takes half an hour to complete since it requires scanning and uploading of the passport to Eida’s server. "Due to increased use, the server often is busy and too slow," said one resident.

Eida earlier revealed that around 6 million expatriates had not registered by the end of July.

Although statistics since August are not available, the non-registered expatriates may still be estimated in "a few millions". Eida also revealed that most Emiratis had already registered.

Comments (16)

  1. Added 19:16 December 22, 2010

    My Residence Visa will expire on January 29, 2011 and according to typing office, I need to renew my residence visa first before applying for Emirates ID. Is it true?? Is there any exemption regardless of my visa status???? I'm just worried about the fines and penalties (if there is). I need some accurate and precise answer please....Thanks....

    Abdullah, Dubai, United Arab Emirates

  2. Added 17:30 December 22, 2010

    So we should spend our money, time and nerves for id card. but if it's mandatory, then eida should mak it easy process, same like visas. why all govermental process are organized but eida not??? why i should leave my work for 3 days? only for typing, then for how many days for next step. plz help us

    h dirhali, dubai, United Arab Emirates

  3. Added 16:26 December 22, 2010

    i had waited from morning until dawn to get my form typed. but at last was informed that the system isn't working properly and to leave the passport @ the typing center ... how is this possible??? I still haven't got my application form done. i think the govt. should get back with the online system, so that we can get the barcode & then proceed with the photo session at the main Eida centers.

    Nikky, sharjah, United Arab Emirates

  4. Added 15:50 December 22, 2010

    My wife went through the entire process of applying for the ID card. Apparently it has been over 45 days now and she still hasn't received her card neither has she received a call from Empost. When we tried to call up the staff at the EIDA support centre, they were unable to confirm if the card has been issued as yet or even able to tell you the status.

    Sylvester, Abu Dhabi, United Arab Emirates

  5. Added 15:26 December 22, 2010

    After waiting for 3 hous in the queue which was moving painfully slow at the typing center in Knowledge village, they tell me they want to keep my passport for 6 WEEKS!! I have to travel next month, and I have to apply for visas, how do they expect us to keep the passport with them for 6 WEEKS? This is an unreasonable request, and if we dont apply we might get fined next month. Yet our jobs demand that we travel for business reasons !

    Ethan, Dubai, United Arab Emirates

  6. Added 15:19 December 22, 2010

    EIDA has given the people ample amount of time to apply for the cards, now that the dead line is near the people are panicking. I applied for EID card almost a year and half back and it took us 30 mins for 4 applications. But I think the earlier system where the user would type the form and print it and take it to EID office for free was cheaper for the people as compared to paying AED 70 to the typing center. I have a family of 4 so that means AED 280.

    Cedric, Dubai, United Arab Emirates

  7. Added 15:13 December 22, 2010

    Seems the Mgt and staff are not well-equipped with enough resources to cater to the needs of people who are waiting for months to get an ID Card. I think all this should be done at one stretch so that people dont have to come back. First you need to approach the typing center fill the forms, then wait for an SMS notification. now what if the Sms does not work?how do we follow up? Some of the land lines at the typing centers are busy from dusk to dawn. In some typing centers application forms are over . how long do we need to wait. there are people like me who need to get back to work after the holidays and once we give the passport back it requires a lot of approval and signature to get the passport back. with this service i do not think All of us can make it before the 31st of dec. To top it all The previous system of applying online was good and we could easily get bar code but even at that time the rules kept changing as we had an appointment system. i am stuck in limbo.

    Mathew Litty, Dubai, United Arab Emirates

  8. Added 14:18 December 22, 2010

    I would like to mention that, there should be some proper Infrastructure which encourage people who wants to done there registration in time, as currently it seems not happening. Even if one visit in any of the typist in any emirates, we need to surrender our passport for minimum of 2 days only than they can apply for our application as they are overloaded due to lesser speed of online registration. So my only question is that to reach in time one has to give his/her passport to this typist which is a safe thing to do or not. If not submitted, and ask for urgent than needs to pay more than the actual fee of the registration. Atleast 50+

    Akash, Dubai, United Arab Emirates

  9. Added 13:54 December 22, 2010

    we have labour why should we make one more card

    Stalin, Kera, Italy

  10. Added 13:47 December 22, 2010

    its highly requested that please extend the time circule ,i have been already browsed five time on different location but still unmanagable. plz take the matter seriously. thanks

    imran, abu dhabi, United Arab Emirates

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