UAE | General
30-minute call wait for answer from etisalat
Gulf News has been receiving a number of complaints about the quality of etisalat's customer support, with subscribers saying they have to wait too long for etisalat representatives to answer, and that some complaints are getting "lost".
- By Abbas Al Lawati, Staff Reporter
- Published: 00:11 May 6, 2008
-
Anger mounts as etisalat puts complaints on hold
Anger mounts as etisalat puts complaints on hold
Dubai: Subscribers are complaining that etisalat customer service representatives take up to half-an-hour to answer calls.
Gulf News has been receiving a number of complaints about the quality of etisalat's customer support, with subscribers saying they have to wait too long for etisalat representatives to answer, and that some complaints are getting "lost".
But a spokesperson for the telecom company disputed the claims. "On an average, the waiting time for internet customers is between 2 and 3 minutes. etisalat has also provided alternate methods of getting in touch with its customer service staff which can be utilised during peak times," said Khalifa Al Shamsi, Vice-President of Marketing.
Subscriber Othman J. said when he had difficulty accessing the internet etisalat told a technician would call within a week. "It's been more than ten days now."
Share this article
Related Articles
More from UAE General
More from UAE
Popular in UAE
-
Your pictures
Readers' pictures
A Selection of the best Gulf News reader pictures this week
Latest news
- Shaikh Khalifa receives Rulers
- Pleasant holiday weather predicted
- UAE residents offer Eid morning prayers
- UAE rejects Israeli colonies
- Teens smoking secretly, unchecked
- Right cut for diabetes respite
- Eid Al Adha: Duty and sacrifice
- Hospital's diabetes awareness programme extended
- Court acquits maid of theft charge
- Teenager jailed after having sex with minor
- Transit passenger jailed for drug smuggling
- Slew of celebration plans
- No decision on ex-Syrian intelligence officer
- Ex-Syrian intelligence officer won't be extradited
- Transport authority launches 'no to accidents' campaign
Community Reports
-
Munching on a health hazard
Residents must be careful about consuming snacks and sandwiches prepared along the roadside as they attract dirt and bacteria
-
Faded signage fails to guide visitors
Reader seeks better upkeep of signboards in green areas
-
Noise pollution must be regulated
Residents are finding it difficult to sleep well at night owing to ongoing construction work
-
Protect our children's health
Dust and dirt from a nearby road are causing problems to those frequenting Al Nasseriya park, Sharjah.
