UAE | Emergencies

Dubai Police swing into action to save heart patients

Patients registered with Command and Control Centre just need to call 999

  • By Bassma Al Jandaly, Community and Crime Correspondent
  • Published: 21:00 June 25, 2013
  • Gulf News

  • Image Credit: Atiq-Ur-Rehman/Gulf News
  • Brigadier Omar Al Shamsi in the command and control room at Dubai Police headquarters. He said lives can be saved if people register for the heart patient programme.

Dubai: Dubai Police recently came to the rescue of a man who was having a heart attack in the Mazaya Centre car park.

The Egyptian man had previously registered with Dubai Police Command and Control Centre’s heart patients’ programme. The police were able to rescue him despite the fact he was unable to talk. The police are urging all heart patients to register with its operations room as swift action could save their life in an emergency.

Brigadier Omar Abdullah Al Shamsi, Director of the Department of Command and Control Centre at Dubai Police, told Gulf News a similar case happened last month when a special needs man from New Zealand fell in the bathroom, injuring himself.

He said the emergency number 999 received a call but the man was unable to speak.

“Because he is registered with our service to help special needs and heart patients we were able to find him and he was rescued in a few minutes,” he said.

Brigadier Al Shamsi said the number of heart patients registered with Dubai Police’s Command and Control centre rose to 1,614 this year compared with 1,443 last year.

He said 2,307 special needs people and 44 elderly people had registered with Dubai Police.

Brigadier Al Shamsi said people registered with the service are assured of a speedy ambulance service in emergencies even if they dial 999 without saying anything.

He added that last month police rescued an elderly woman who was a heart patient and had registered with the police.

“The woman lived in the Al Jaffliya area. Her housemaid called 999, she was shouting and calling for help,” he said.

Brigadier Al Shamsi said the police were able to identify her location and an ambulance was sent to her in a few minutes.

“We are urging all heart patients to register with the operations room at Dubai Police,” said Brigadier Al Shamsi.

Dubai Police launched the registration programme for heart patients in 2007 in cooperation with the Dubai Health Authority (DHA) and the Dubai Corporation for Ambulance Services.

“The rate of mortality of heart patients registered with the Dubai Police operations room is 2.9 per cent of the total number of patients, which is close to half the five per cent rate set by the World Health Organisation ” Brigadier Al Shamsi said.

Measures taken within the first hour of a person having a heart attack are critical, he said.

“The first hour of the heart attack is called the ‘golden hour’ since the patent’s chances of returning to a fully normal life depends on success in helping him during this time,” he added.

During the first five minutes of a heart attack the patient suffers severe pain, sweating and shortness of breath.

It takes one minute to make a ‘999’ call to the police operations room, and eight minutes for the ambulance to arrive at the patient’s address recorded in the directory of the operations room.

It takes 16 minutes to reach the hospital and admit the patient and a further 30 minutes for medical treatment, he said.

Brigadier Al Shamsi said the cardiac patients registration programme had saved the lives of many people.

The cost of resuscitating a patient within the first 60 minutes of a heart attack is Dh16,315 which rises to Dh28,635 if first aid is delayed.

He said the case becomes complicated if first aid is not given within the first hour of the crisis.

Call 901 to register

All cardiac patients, special needs people and the elderly who live in Dubai and the northern emirates can call 901 to register with the programme.

Comments (6)

Share your views.
  1. Added 13:44 June 26, 2013

    Got to hand it to Gulf News to always publish a 1,000 word article but never mention the most imp details - HOW TO REGISTER!?

    RS, Dubai, United Arab Emirates

  2. Added 11:30 June 26, 2013

    Can you please let us know how to we register for the same? Thanks

    YOSHA, DUBAI, United Arab Emirates

  3. Added 10:59 June 26, 2013

    It's a great service by Dubai authorities and appreciate the effort, especially on considering humanic grounds requirements and expanding the scope of services.

    jayprakash, dubai, United Arab Emirates

  4. Added 10:46 June 26, 2013

    how does someone register for this? would have been great if the procedure or number was part of this informative article.

    mohammad, dubai, United Arab Emirates

  5. Added 10:13 June 26, 2013

    Lots of Thanks to Dubai Police and DHA to establish this type of service ,I motivate all the people with heart disease to enroll in this usefull programme at least you should do all the possibilities to be in good health .

    banna, dubai, United Arab Emirates

  6. Added 09:19 June 26, 2013

    This is great! Good to know that such service exists. I hope this comes to Abu Dhabi as well.

    Usman, Abu Dhabi, United Arab Emirates

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