Business | Telecoms

Telecom firms asked to publish codes of practice

The UAE Telecommunications Regulatory Authority (TRA) has instructed the UAE telecom operators to publish consumer-related Codes of Practice on their websites and to make them readily available in their business centres.

  • Staff Report
  • Published: 23:38 April 8, 2008
  • Gulf News

Dubai: The UAE Telecommunications Regulatory Authority (TRA) has instructed the UAE telecom operators to publish consumer-related Codes of Practice on their websites and to make them readily available in their business centres.

The TRA, in an e-mailed statement yesterday, said the UAE telecom users are among the first in the region to be able to refer to a Code of Practice.

Mohammad Al Ganem, TRA board member and director-general, said, "Serving the interests of consumers, the TRA obliges the telecom operators to comply with policies and procedures that are related to transparency and consumer welfare. Hence, the TRA has instructed the UAE telecom operators to publish consumer-related codes of practice on their websites and to make them available in their business centres, for telecom customers to be aware of all the services that their operator provides with regards to consumer interests, such as billing method and cycle, cancellation and restoration of service policies, handling of complaints, etc. In this way, customers will know their obligations and rights."

"Customers should be well aware of all prices, fees, rights and obligations to have the proper input for an informed choice," Al Ganem continued. "We believe that such instructions will lead to better informed customers who will, in turn, lead to more consumer oriented operators, which will end up as a healthier and more vibrant competitive sector."

  • Rate this article
  • Average reader rating (0 votes) 0 Stars
Tools

Emailing an article to friend is a simple way to share a news item. Your friend will receive an email with your name and email address as well any personal message you choose to send.

The information you provide on this page will not be used to send unsolicited emails.

This service is not intended to encourage spam, and action may be taken against individuals who maliciously enter personal details of another individual.

Share this article

More from Telecoms

  1. Nokia plans only one Linux phone

  2. Ericsson to help Korek Telecom expand coverage

  3. 4G could arrive in Gulf next year

  4. du netting 80 per cent of new subscribers

All articles in Telecoms

More from Business

Gulf News
Popular in Business
A world of fun
Global Village

A world of fun

Revamped layout featuring four cultures to greet visitors this season

Business Editor's choice