Business | Technology
Experts say standard in Dubai must improve
Some experts in Dubai are concerned that we should be receiving better service when it comes to communications such as internet connection and mobile phone packages.
- By Suzanne Fenton, Staff Reporter
- Published: 01:09 March 8, 2008
Dubai: Some experts in Dubai are concerned that we should be receiving better service when it comes to communications such as internet connection and mobile phone packages.
James Mathews, senior consultant at Unlimited IT, says the standard of communications in Dubai is behind when compared with other markets and that only by increasing the number of pro-viders can we expect a better service and more competitive prices.
"Elsewhere around the world, standards of service are much higher and at cheaper cost to the consumer. In the UK for example, you have at least six mobile service providers and many more internet service providers. You can get a full home internet, mobile, landline and cable TV package for the price of a home internet connection here in the UAE."
However, Ramin Attari, vice president of Nortel in the Middle East, says the region realises the importance of competition and is now starting to address the issue of service differentiation.
"Service differentiation enables more competition and more competition allows better service for customers. The Middle East is now seeing the emphasis on service providers moving to service differentiation."
More from Technology
More from Business
Business Editor's choice
-
‘Wrong Way' Krugman
The source of our economic malfunction lies with government-mandated bank regulations
-
Greek exit could make Eurozone stronger
Departure will show limits of bailouts and allow remaining members to act much more like a unit
-
UAE upholds values of free trade
Recently released statistics confirm an established fact, namely that of the UAE embracing the free trade principle in general and imports in particular
