Dubai: Revenues from online payments across the government entities in Dubai jumped 21 per cent generating Dh2 billion in the first half of 2012 compared to Dh1.7 billion in the same period in 2011, Dubai eGovernment announced Wednesday.
The increase in the number of transactions from 1,396,973 in the first nine months of 2011 to 1,641,556 in the same period in 2012 reflects a shift in payment trends among Dubai residents, Ahmad Bin Humaidan, Director-General of Dubai eGovernment said.
Dubai Customs, Dubai Electricity and Water Authority (Dewa), Dubai Health Authority (DHA), Department of Economic Development and Roads & Transport Authority (RTA) were the top five government entities respectively in terms of the electronically collected amounts, while DHA, Dewa, RTA, Dubai Customs and Dubai Police were the top three government entities respectively in terms of the number of transactions achieved.
The ePay and mPay are quick payment channels developed by Dubai eGovernment, particularly for use in situations where users must make instant payment of fines, fees for continued service or charges to avoid a new fine.
This service can currently be used to add funds to Salik accounts. Another service is the payment of fines to Dubai Police to help individuals who do not have enough cash to settle their fines while renewing their driving licence or car registration. The service can also be used to pay electricity bills with Dewa.
Bin Humaidan said payment through credit cards was still the customers’ top preferred option with the amounts electronically collected through credit cards exceeding Dh1.8 billion. Moreover, the use of direct debit option grew noticeably during the first half of this year with the amounts collected through this option growing to around Dh247 million through over 450,000 transactions.
“This service allows both corporate and individual customers to pay online for government services either through credit cards or direct debit from the customer’s account in the five participating banks: Commercial Bank of Dubai, Dubai Islamic Bank, Abu Dhabi Commercial Bank, Abu Dhabi Islamic Bank and Union National Bank,” he added.
A total of Dh3.2 million through 15,645 transactions was collected via the mPay gateway in the first half of 2012. Currently, a number of government entities are participating in this service, which is done by sending an SMS to 4488 to inquire about and settle due fees or amounts.
The service covers Salik recharge from RTA, payment of traffic fines from Dubai Police and payment of electricity bills from Dubai Electricity and Water Authority, Bin Humaidan remarked.