Business | General

DNRD launches new automated services

Dubai Naturalization and Residency Department (DNRD) unveiled today a number of added-value customer care automated services that aim to offer customers the opportunity to make best use of the new technologies to process their various applications.

  • Staff Report
  • Published: 00:11 October 20, 2008
  • Gulf News

Dubai: Dubai Naturalization and Residency Department (DNRD) unveiled today a number of added-value customer care automated services that aim to offer customers the opportunity to make best use of the new technologies to process their various applications.

Following on the success of its highly acclaimed service "Amer," which provides customers with prompt answers for all their DNRD related enquiries on a 24/7 basis, the Department will now receive enquiries and requests through a variety of new media including online chatting through the website www.amer.ae, and video calling through 3G technology on mobile phones, in addition to the Toll-free number 8005111, fax number 3981177-04, the website, and the email address amer@dnrd.ae.

Customers can also follow up on the processing of their transactions through self-service kiosks that will be set in various locations to simplify procedures and provide convenient services for customers.

The kiosk allows customers to perform a variety of operations without the need to visit DNRD's counters including applying for and enquiring about visa status as well as printing your own residence visa and other types of visas. Nationals will also have the facility to renew their passports instantly through this system.

Mobile visa service "M-Visa" is also introduced at the exhibition. Upon issuance of entry visa permits (all types included), customers receive instant notifications via email and text messages in a form of a barcode.

Upon arrival at any of UAE entry points through Dubai, the barcode scanner set up at the DNRD checkpoints will read the details of the entry permit directly off the mobile devices of the visitors.

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