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Ajman Sewerage Company plans to launch operations this month
Ajman Sewerage Private Company Ltd (ASPCL), an organisation dealing with sewerage and ancillary services, will launch its operations by the end of the month, the company said on Tuesday.
- Staff Report
- Published: 23:52 September 16, 2008
Ajman: Ajman Sewerage Private Company Ltd (ASPCL), an organisation dealing with sewerage and ancillary services, will launch its operations by the end of the month, the company said on Tuesday.
The ASPL will implement a new queuing system that will assist tenants addressing their problems to the main customer service centres located in the Al Zahra building as well as Ajman Municipality and Planning Department.
The move is expected to improve customer service.
Features
Apart from features such as two LCD screens, new monitoring and displaying tools, the ASPCL will introduce separate tellers for women and customers with special needs.
The counters will be managed by multilingual officers. Each query will be attended in a personalised manner, and a follow-up system will be implemented accordingly.
Speaking after the project's testing, Olivier Crasson, general manager of the Ajman Sewerage Company, said: "Our company is delighted to introduce the new customer service/queuing system to properly answer all requests."
"This is increasingly important nowadays, in a multicultural and extremely challenging environment. Thanks to all of our tenants, partners and supporters, we will be able to positively re-evaluate the customer service activities in connection with our work management objectives."
Jacob Illeris, general manager of Moalajah, the company in charge of operating the sewerage system, said: "We have carefully designed a satisfactory time-management framework pertaining to payments and processing time for similar instances.
"This is a huge opportunity for both our customers and our dedicated staff members to approach all issues with the confidence that their communications will run smoothly, without wasting time and energy."
Future initiatives
Part of the technical details of the new queuing system carry the Al Reyami Group's signature.
Two more programmes are to be introduced in the next three years, with a view to translate previous solutions into tangible results and through adding a new dimension to the company's development strategy.
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