Dubai: Dubai Electricity and Water Authority (Dewa) has urged its customers, particularly commercial consumers, to complete their transactions using its website or smart app. From April 1, 2015, commercial customers will be able to avail some of Dewa’s key services through its website or smart app only. These services are move-in, final bill request, updating customer information, and customer enquiries.
The Managing Director and Chief Executive Officer of Dewa, Saeed Mohammad Al Tayer, urged Dewa customers in general, and commercial consumers in particular, to avail of the utility’s electronic and smart services to save their time and effort. Dewa’s smart transformation, he said, is a continuation of its electronic development to achieve customer satisfaction and happiness by providing our services round the clock. We encourage our customers to use Dewa’s e-services and download its Smart App.
In addition to saving customers’ time and effort, electronic and smart services help save the environment. Dewa has used its smart services to promote sustainable development. It is the first government organisation to highlight the impact of using smart services on the environment. Dewa’s customers conducted 3.3 million transactions in 2013 through its website and smart app. This helped eliminate the emission of 11,000 tonnes of carbon dioxide that could have resulted from customers travelling to and from Dewa offices.