All Dewa customers to receive electronic bills by 2015

Dubai: Dubai Electricity and Water Authority (Dewa) has announced that it will stop sending paper bills and begin sending electronic Green Bills to all its customers by the end of the second quarter of 2015.

The Green Bill, which was first launched by Dewa in August 2012, is an electronic version of the traditional paper bill and is sent to customers via email the moment the monthly invoice is issued.

The move comes as part of Dewa’s efforts to enhance its services, protect the environment, and give a chance to its customers to adopt to electronic transformation. Currently, Dewa sends more than 550,000 electronic bills monthly to its customers. As of September 1, 2014, a total of 218,020 customers opted to receive the Green Bill and stop receiving paper bills.

“Adopting the Green Bill and discounting the paper bills supports the Green Economy for Sustainable Development initiative issued by His Highness Shaikh Mohammad Bin Rashid Al Maktoum, Vice-President and Prime Minister of the UAE and Ruler of Dubai. The step also supports Dewa’s vision to become a sustainable world-class utility,” said Saeed Mohammad Al Tayer, managing director and CEO of Dewa.

“Dewa’s electronic invoicing system adopts the latest global technologies in this field. This initiative supports government efforts to preserve natural resources for generations to come. The move also helps upgrade Dewa’s services to the highest international standards. Customers who register for the Green Bill can check, request, and pay their bills anytime and from anywhere in the world. The system keeps a record of customers’ bills and the amounts they paid online,” added Al Tayer.

Dewa has urged its customers who haven’t opted for the Green Bill yet to register or update their email addresses to avoid any inconvenience that might happen if they don’t receive their bills.

Customers can register through Dewa’s website (www.dewa.gov.ae), smart app, or by sending an SMS to 4488 including customers’ contract accounts and their email addresses. New customers can also opt for the Green Bill when they fill out the ‘Move-in’ form.

To encourage its customers to register for the Green Bill and be part of its efforts to protect the environment, Dewa has launched a weekly raffle draw where a customer who has registered for the Green Bill receives a Galaxy Note III. A grand-prize winner will receive a Samsung smart TV.